Your tracking link is emailed to you the moment the parcel leaves. If you have it, you do not need this page.
Finding your link
- Check your emailSearch your inbox for TIPSY. — the shipping confirmation carries the tracking link. Check the promotions and spam folders before concluding it never arrived.
- Check your order status pageThe link in your original order confirmation always shows the current status, tracking included. It updates itself.
- Ask usNo email, no confirmation, no idea? Write to us with the address you ordered from and we will find it.
What the statuses mean
Order placed — received, not yet printed. This is the window in which a size can still be changed, so speak now.
In production — being printed and packed. Two to four business days.
Shipped — handed to the carrier, tracking is live. Expect a quiet day or two before the first scan.
In transit — moving. International routes go quiet for a few days at a time; that is normal, not lost.
Stopped moving for more than seven days? Do not wait it out. Tell us and we will chase the carrier ourselves — and if it is genuinely lost, we reprint and reship at our cost.
Delivery estimates by country are on the shipping page.